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Nexthink

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Nexthink
Company typePrivate
IndustrySoftware, IT services
Founded2004
FoundersPedro Bados, Patrick Hertzog, Vincent Bieri
HeadquartersPrilly, Lausanne, Switzerland
Area served
Worldwide
Key people
Pedro Bados (CEO)
ProductsDigital Employee Experience Management Software
Revenue$294.9 million (2024)
Number of employees
1,200 (2024)
Websitewww.nexthink.com

Nexthink is a Swiss software company specializing in digital employee experience (DEX) management. Founded in 2004, the company provides IT teams with real-time analytics, automation, and employee feedback tools to monitor and enhance the digital workplace experience.[1]

Nexthink is dual-headquartered in Prilly, Lausanne, Switzerland and Boston, USA. It also operates a further 10 offices worldwide, including London, Paris, Frankfurt, Madrid, Dubai, Riyadh, and Bangalore.[2]

History

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Nexthink was founded by Pedro Bados, Patrick Hertzog, and Vincent Bieri in Prilly in 2004.[3][4] The company originated from research in artificial intelligence at the École Polytechnique Fédérale de Lausanne (EPFL).[5][6]

In April 2016, Nexthink raised $40 million in a funding round led by Highland Europe, with participation from Waypoint Capital, Auriga Partners, and Galeo Ventures.[7]

In December 2018, Nexthink raised $85 million in a funding round led by Index Ventures, with participation from existing investors and TOP Funds and Olivier Pomel, co-founder and CEO of Datadog.[8][9][10]

In December 2020, Nexthink surpassed $100 million in annual recurring revenue (ARR), positioning itself among private companies nearing IPO readiness.[11][12] In February 2021, Nexthink secured $180 million in a Series D funding round, achieving a valuation of $1.1 billion. The investment was led by Permira, with participation from existing investors such as Highland Europe and Index Ventures.[13][14] The company reached $1.1 billion valuation, making it the latest unicorn in Western Switzerland.[15][16]

In early 2024, Nexthink acquired AppLearn, a UK-based provider of digital adoption services, to expand its DEX platform capabilities.[17][18][19]

In 2024, Nexthink's product, Nexthink Flow, won the CODiE Award for Best Digital Employee Experience solution.[20] In July of the same year, the company was recognized by Forrester Research as a leader in the End-user experience Management Solutions.[21]

In August, Nexthink was named as a Leader in 2024 Gartner Magic Quadrant for Digital Employee Experience.[22][23]

In February 2025, G2 recognized Nexthink as a leading software company in EMEA in their 2025 Best Software Awards.[24][25]

Products

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Nexthink provides a cloud-based software platform focused on the digital employee experience (DEX).[26]  Its real-time analytics monitor aspects like device performance, application usage, network connectivity, and security status from the end-user's device.[27] The software identifies specific IT problems and applies automated solutions through its automation and remediation capabilities. It also enables IT teams to collect user input using surveys and notifications for employee feedback.[28] The platform gives IT departments data across the IT environment, providing visibility into physical, virtual, and cloud systems.

For measurement, the company calculates metrics related to the digital employee experience. This platform can integrate with other IT service management (ITSM) and security software.[29] Organizations use it for various tasks, including IT support, resource management, service desk operations, managing technology changes, and monitoring IT sustainability indicators.[30][31]

References

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  1. ^ Carron, Cécilia (2025-02-17). ""The best part of founding a startup is the early-stage phase"". {{cite journal}}: Cite journal requires |journal= (help)
  2. ^ "Nexthink". World Economic Forum. Archived from the original on 2025-04-08. Retrieved 2025-05-07.
  3. ^ Alienszone. "Nexthink". Aliens Zone. Retrieved 2025-05-07.
  4. ^ "Nexthink IPO: Investment Opportunities & Pre-IPO Valuations - Forge". forgeglobal.com. Retrieved 2025-05-07.
  5. ^ Avalia (2018-11-26). "Avalia Recommended by Nexthink VP of Engineering". Avalia Systems. Retrieved 2025-05-07.
  6. ^ "Nexthink raises $14.5M in Series D funding round to drive global growth". Startupticker.ch. 24 January 2020. Retrieved 7 May 2025.
  7. ^ "Nexthink Raises $40 Million Gearing up for IPO". www.startupticker.ch. Archived from the original on 2023-07-17. Retrieved 2025-05-07.
  8. ^ FinSMEs (2018-12-12). "Nexthink Raises $85M in Funding". FinSMEs. Retrieved 2025-05-07.
  9. ^ Lunden, Ingrid (2018-12-12). "Nexthink raises $85M to monitor and improve 'employee experience' of apps". TechCrunch. Retrieved 2025-05-07.
  10. ^ D'Ambrosio, Daniel. "Swiss Company Taking The Pain Out Of IT Support Raises $85 Million For Growth". Forbes. Retrieved 2025-05-07.
  11. ^ Wilhelm, Alex (2020-12-22). "One final $100M ARR company and the startups we want to meet in 2021". TechCrunch. Retrieved 2025-05-07.
  12. ^ Wilhelm, Alex (2020-11-24). "3 new $100M ARR club members and a call for the next generation of growth-stage startups". TechCrunch. Retrieved 2025-05-07.
  13. ^ Miller, Ron (2021-02-08). "Nexthink nabs $180M Series D on $1.1B valuation". TechCrunch. Retrieved 2025-05-07.
  14. ^ "New Unicorn Nexthink Raises $180M, Plans Global Hiring Push | Built In Boston". Built In. Retrieved 2025-05-07.
  15. ^ "Buoyed by the Covid-19 crisis, Switzerland-based software firm Nexthink raises $180 million at $1.1 billion valuation". Tech.eu. 2021-02-08. Retrieved 2025-05-07.
  16. ^ mathieu (2021-02-09). "EPFL spin-off Nexthink becomes the latest Swiss unicorn". Greater Geneva Bern area. Retrieved 2025-05-07.
  17. ^ "Nexthink's acquisition of AppLearn". www.torchpartners.com. Retrieved 2025-05-07.
  18. ^ FinSMEs (2024-01-31). "Nexthink Acquires AppLearn". FinSMEs. Retrieved 2025-05-07.
  19. ^ "The AppLearn journey: From family-run services business to major acquisition". AppLearn. 11 January 2024. Retrieved 7 May 2025.
  20. ^ Staff (2024-05-21). "SIIA Announces the 2024 CODiE Award Winners for Business Technology". SIIA. Retrieved 2025-05-07.
  21. ^ "Nexthink Named a Leader in End User Experience Management by Independent Research Firm". www.nexthink.com. Retrieved 2025-05-07.
  22. ^ Tarleton, Stephen (2024-08-27). "1E Named a Leader in 2024 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools". 1E. Retrieved 2025-05-07.
  23. ^ Mitchell, Charlie (2024-08-29). "Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools 2024". CX Today. Retrieved 2025-05-07.
  24. ^ "INE Secures Spot in G2's 2025 Top 50 Education Software Rankings". CIO. Retrieved 2025-05-07.
  25. ^ "Best EMEA Software Companies for 2025". G2. Retrieved 2025-05-07.
  26. ^ "Nexthink's Cloud Migration | New Relic". newrelic.com. 2023-02-01. Retrieved 2025-05-07.
  27. ^ "Nexthink Infinity - Digital Marketplace". www.applytosupply.digitalmarketplace.service.gov.uk. Retrieved 2025-05-07.
  28. ^ "AWS Marketplace: Nexthink Endpoint Bundle". aws.amazon.com. Retrieved 2025-05-07.
  29. ^ "Nexthink". Nexthink. Retrieved 2025-05-07.
  30. ^ "Nexthink". nexthink1.rssing.com. Retrieved 2025-05-07.
  31. ^ "Nexthink Digital Employee Experience For Dummies" (PDF). First Distribution. February 2023. Retrieved 7 May 2025.
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